Terms and conditions


The site is the property of the company mademoiselle jo in its entirety, as well as all related rights. Any reproduction, in whole or in part, shall systematically be subject to the authorisation of the owners. However, hypertext links to the site are authorised without specific request.


The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this screen and expressly declares that he/she accepts them without reservation.

The present general conditions of sale govern the contractual relations between mademoiselle jo and the customer, both parties accepting them without reservation. These general terms and conditions of sale shall prevail over any other terms and conditions contained in any other document, except in the case of prior, express and written derogation.


Photographs, graphics, texts: the photos of the products are not contractual. The products offered comply with current Belgian legislation. We cannot be held responsible for non-compliance with the legislation of the country where the products are delivered. It is the customer’s responsibility to check with the local authorities the possibilities of importing or using the products he/she intends to order.

The products are not intended for children and mademoiselle jo does not accept any responsibility for the use made by the customer, and would not be liable for any damages if the customer did not respect the conditions mentioned above.


The automatic recording systems are considered as proof of the nature, content and date of the order. Mademoiselle jo confirms the acceptance of the order to the customer at the email address that the latter will have communicated. The sale will only be concluded after the confirmation of the order. Mademoiselle jo reserves the right to cancel any order from a customer with whom there is a dispute concerning the payment of a previous order. Orders for which payment has not been received will have no value and Mademoiselle Jo will not be obliged to honour them. The information given by the buyer when placing an order is binding: in the event of an error in the recipient’s address, the seller cannot be held responsible for the impossibility of delivering the product.

Product offers are valid within the limits of available stocks. If the product is not available, mademoiselle jo shall not be held responsible and shall not be liable for any damages to the customer. In the event of stock shortage, mademoiselle jo undertakes to inform the customer as soon as possible of the unavailability of the product and to offer the customer a refund, an exchange for a similar item at the same price level, or to wait for the product to become available.


Mademoiselle jo cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from a malfunction or misuse of the products sold.


After confirmation of the order, mademoiselle jo undertakes to deliver to its carrier all the references ordered by the buyer as soon as possible. This carrier undertakes to deliver the order to the buyer’s address provided by mademoiselle jo. In the case of transport by a system known as cash on delivery, the customer undertakes to pay the carrier or its representative the full amount indicated on the order confirmation. As bois shall not be held responsible for delivery delays after the package(s) has been handed over to the carrier; and shall not under any circumstances be liable to the customer for compensation if the carrier fails to meet the delivery deadline. In addition, for deliveries outside Belgium, the customer undertakes to pay all taxes due on the import of products, customs duty, value added tax and any other taxes due under the laws of the country in which the order is received.

All orders placed with mademoiselle jo are intended for the personal use of the customers, the customers or the recipients of the products are forbidden to resell the products in part or in whole. Mademoiselle jo is released from all legal responsibilities if the payment of taxes is not made by the customer. The delivery will be made by a carrier referenced by mademoiselle jo. The delivery shall be made by handing over the product directly to the addressee announced, or in the event of absence, to another person authorised by the customer. If the recipient is absent, the carrier must leave a notice of passage. As Bois declines all responsibility for transport, delivery and delivery time. Deliveries in EEC countries are made by authorised carriers according to the customer’s choice, for deliveries outside the EEC, deliveries are also made by the competent services according to the customer’s choice.

In the event of apparent defects, the buyer has the right to return the goods in accordance with the conditions set out in this document. War, riot, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure discharging the seller from his obligation to deliver. You have a period of 72 hours to make any reservations with the carrier in the event of shortages or damage.

For reasons of availability, an order can be delivered to the customer in several parts. In this case, the customer only pays for one delivery. If the customer wishes to have two deliveries, he/she shall place two orders, with the associated delivery costs. Upon receipt of the goods, the buyer must immediately check their condition and their conformity with the order.

In the event that the package is too damaged, the buyer must refuse to accept it from the carrier and have the carrier check the condition. The customer must check the condition of the parcel in front of the carrier and make reservations if necessary, on the form provided for this purpose in case of partial or total deterioration, even if the parcel is not damaged on the outside. If no reservations are made, the goods are deemed to have been accepted by the customer and will not be subject to any dispute with mademoiselle jo. Mademoiselle jo will not be held or obliged to recover, exchange or refund the goods. It is essential to check with the carrier and to make reservations if necessary. It will be necessary to send all the elements of the reserves to mademoiselle jo within 48 hours and to take the necessary measures as soon as possible. In the event that the carrier is not notified by the reservations form and mademoiselle jo within 48 hours, the seller will not be held responsible. Without this step mademoiselle jo declines all responsibility and will not be obliged to proceed with an exchange or a refund.


You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) by post to the address: mademoiselle jo 2 rue Antoine de saint Exupery, 6041 Gosselies

By telephone on +32 2 897 22 00 or by email to the address: jo@mademoisellejo.com ;

In order for the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. You must return the goods to 2 rue Antoine de Saint Exupery, 6041 Gosselies, without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period shall be deemed to have been observed if you return the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.


The price is expressed in euros. The price indicated on the product sheets does not include transport.

The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for Belgium and EEC countries. This price includes the price of the products, the costs of handling, packaging and conservation of the products, and the transport costs.

the price invoiced to the customer is the price indicated on the order confirmation sent by mademoiselle jo
the price of the products is payable in cash on the day of the effective order.
Payment is made by credit card bearing the CB or Paypal symbol.
online, the secure axa payment allows you to pay via a bank server of this bank and in a secure environment. Your credit card number is therefore directed to the bank’s servers, your payment is made directly to a bank in a secure environment without passing through the shop’s server, a guarantee that is all the more important as your numbers are known only to our banking partner, Axa.
the order validated by the customer will only be considered effective when the bank payment centres concerned have given their agreement.
in case of refusal of the said centres, the order will be automatically cancelled and the customer will be informed by e-mail.
Furthermore, mademoiselle jo reserves the right to refuse any order from a customer with whom a dispute exists.


This contract is subject to Belgian law. Mademoiselle jo cannot be held responsible for damages of any kind, whether material or immaterial or physical, which could result from the malfunction or misuse of the products sold. The same applies to any modifications to the products resulting from the manufacturers. The responsibility of mademoiselle jo will be, in any case, limited to the amount of the order and could not be questioned for simple errors or omissions which could have remained in spite of all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the purchaser has the possibility, before any legal action, to seek an amicable solution in particular with the assistance of a professional association of the branch, an association of consumers or any other council of its choice. It is recalled that the search for an amicable solution does not interrupt the “short period” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the appreciation of the courts, compliance with the provisions of this contract relating to the contractual guarantee assumes that the buyer honours his financial commitments to the seller. Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer shall first contact the company to obtain an amicable solution.

Failing this, the commercial courts of Charleroi shall have sole jurisdiction.


In all cases mademoiselle jo cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception, the responsibility of mademoiselle jo is systematically limited to the value of the product in question, value at the date of sale, and this without any possibility of recourse against the brand or the company producing the product. In any case, the customer benefits from the legal guarantee of eviction and hidden defects on the condition that the buyer proves the hidden defect, the seller must legally repair all consequences. If the buyer goes to court, he must do so within two years of the discovery of the hidden defect.

customer service: you can contact mademoiselle jo by e-mail at the following address: jo@mademoisellejo.com

Wood is a living material, which can, with time, wear and tear and the way it is maintained, split, shrink or swell, and become deformed; an instruction manual is attached to all our products and mademoiselle jo declines all responsibility for the incorrect use of the products and their wear and tear. Mademoiselle Jo will not exchange or refund the product and cannot be sued for damages under the above conditions.


The person responsible for processing personal data is the company mademoiselle jo, whose contact details can be found in the legal notice.

The personal information collected for the purposes of distance selling is compulsory, as this information is essential for the processing and delivery of orders and the preparation of invoices. Failure to provide this information will result in the order not being validated. In accordance with the law, the customer has the right to access, modify, rectify and delete data concerning him/her, which he/she may exercise by contacting mademoiselle jo. Furthermore, mademoiselle jo undertakes not to communicate, free of charge or in exchange for payment, the contact details of its customers to a third party.

The recipients of your personal data collected on our website are first and foremost ourselves for the processing of your orders and the management of customer relations. Other recipients of your personal data are, where applicable, our payment service providers and our delivery service providers. If required by law, your consent will be obtained or you will be given the opportunity to refuse before any data is passed on.


In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order, after having viewed the details of your order, and in particular its total price, and having had the opportunity to correct any errors. The language proposed for the conclusion of the contract is French.